Frequently Asked Questions
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), bank transfers, PayPal, and secure online payment gateways. Cash payments are also accepted for certain bookings made in person.
What does the warranty cover?
Our service warranty covers full support in case of cancellations due to weather conditions or operational issues. We ensure rescheduling or a full refund where applicable. Third-party services (e.g., attractions or transport) are subject to their individual terms.
Where are you located?
Our main office is based in Dubai, with a local team operating in Abu Dhabi as well. We offer tours, pickups, and assistance across both cities.
How can I contact you?
Phone: +971-5242-78817
Live Chat: Available on our website
Can I receive a refund?
Yes. Refunds are available based on the cancellation policy of each tour or package. We offer full or partial refunds for cancellations made within the eligible timeframe.
Is there any age restrictions?
Most of our tours are family-friendly with no strict age limits. However, certain activities like dune bashing or skydiving may have age and health restrictions for safety reasons. Always check individual tour details.
Will I have access to Wi-Fi?
Yes, many of our vehicles and partner venues offer complimentary Wi-Fi. However, we recommend checking tour-specific amenities for confirmation.
Why GVT?
We’re passionate about creating unforgettable travel experiences. With local expertise, 24/7 support, personalized packages, and top-rated customer service, we make your journey through Dubai and Abu Dhabi seamless and extraordinary.
Ready to Explore? Let's Chat About Your Dream Trip.
We’ll turn your travel ideas into reality. Start your next adventure with Travelverse – your ultimate travel companion. Let your wanderlust soar! Start exploring today and let unforgettable experiences await!
